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When a guest upgrades their room and/or adds a service enhancement to their booking during Mobile Pre-Arrival Check-In; it would be useful to have the Upselling/Enhancement details appear in the Reservation Note (alongside the other mobile check-in notes like ETA, CC preference, etc.).
When a guest arrives and they ask the FD Agent to confirm these details, the agent needs to look at the Mobile Notification "Task" in the Message Centre. It would be easier to find/view this information in the Res Note on the reservation.
How would you rate the importance of this idea? | Would help but is not 100% necessary |