Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

RoomKey should clear Activity Log information for any reservation IDs that end up being recycled.

Currently, if you open a New Reservation window to, for example, check pricing for a prospective guest, RoomKey assigns this instance the next available reservation ID#. If you do not finalize the reservation and use 'Cancel' to close the window, the ID# is recycled and all of the Activity Log information is retained.

The next reservation that is created will re-use the same reservation ID# as the last, and the Activity Log will show both instances of the reservation being created, modified, services added, etc.

This is problematic as management may use the Activity Log to investigate errors and coach or discipline agents. Because this unneeded information from past versions of the reservation ID# are included on the Activity Log, it can be difficult to tell when a reservation was actually created, who modified it, etc.

Is it possible to have RoomKey clear any information pertaining to a reservation ID# if the reservation is not finalized?

  • Guest
  • Jan 9 2025
Operational Interfaces
How would you rate the importance of this idea? Critical to operating our Hotel
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