Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Allow pre auths on mulitple credit cards in the same room/account.

Guests like to split the bill and find it inconvenient to bring the 2nd credit card down at checkout.  Also needed for house accounts.

  • Sarah Soltys
  • Jun 22 2016
How would you rate the importance of this idea? Critical to operating my hotel
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  • Jeremy Tryon commented
    July 08, 2016 18:49

    what we end up doing is just posting payment on the 2nd one, and then if they checkout early or extend then they need to both be at the desk.

     

    the whole guest shares needs an overhaul, we should be able to auth 2 cards at once, and also be able to check in and out each person separately, guest A arrives at 3pm but guest B doesnt until 7pm, it would be nice to be able to check in guest B at 7pm using the same method as a regular reservation by auth the card sign their reg card, and off they go, same with checkout, and when you checkout they get their own folio not the combined one.  by doing this if one guests arrives or leave on a different day than the other the room charges only share on the days they are both checked in.  I am sure programming this would not be easy but it would be doable if we were able to auth more than one card (which other systems I have used allows more than one card and allows the guest shares to work this way)

  • Fe Rollet commented
    July 06, 2016 16:10

    In hotels like hours, where about 50% or more reservations have a third party billing, not being able to authorize different credit card within the same reservation make it very hard for us to run our business. We can never authorize these rooms for incidentals.