Ideas for RoomKeyPMS

Thank you for clarifying step 1, so in this instance is the following scenario correct?

• Day 1: Room 101 is occupied with a guest due to check out, starts day as dirty.  Assigned and room is cleaned, then set to inspected. Attendant notices a maintenance issue and flags.
• Day 1: Maintenance issue resolved, room set back to dirty.
• Day 2: Room 101 has no scheduled checkins, room allocated out, room assessed/cleaned, inspected and set to green.

Similar scenario =

• Day 1: Rooms 1 through 27 are all clean as being upgraded. Work allocated to update all bed linen, as each room is updated, status set back to dirty (or clean) but requiring inspection before if can be checked into.

Thanks so much for the clarification here.

Andy

Thanks Andy,
My thought on this was very disjointed, I see. I was writing this out during our peak season and apparently tired when doing so. I am not certain why I have these two ideas connected.

1. A room will be cleaned in the system but then maintenance will go in and fix a toilet and we need to move the room back into dirty so that it gets touch-ups on next shift. This would be an example of a room that has not been assigned to a cleaner yet later we find out it needs to have its status changed. 90% of maintenance issues are reported by our housekeeping department and so they inform maintenance directly. This would probably be our most common example.

Another example, which is happening frequently for our hotel are upgrades. We have two floors that are totally clean and ready to go; however, we are changing out something in the rooms (right now we are doing bed shirts, throws, pillows and top sheets). Housekeeping will be working their way through the rooms to replace items and so the room needs to go back into dirty status to be reinspected or to be moved from clean to 'in maintenance' although dirty is preferred so that the room is not removed from our inventory with OTA and any other direct book methods.

2. You are correct in the process.

Hey Sherrilee,

Sorry for the delay to this (and others ideas of yours). This is a request we've heard from others: to be able to update the state of a room without having to assign it out.  For my own knowledge, I'm trying to understand what problem this would help you solve?

In relation to the 2nd part of your feedback, am I correct in understanding that your process is that, for example, Room 101 is assigned to a person (what is that role in your team) who's job is to strip that room, then it was be assigned to the attendant who's job it is to clean it, then it would fall to the inspector to assess it.  Is that correct?

Thanks so much for the input.

Andy