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When guests calls or emails to cancel a reservation, it would be helpful to be able to note in the cancellation reasoning who contacted us & via what means in a modifiable field. We can currently select pre-entered reasons for reporting but have no accurate back-up to support who cancelled and how.
How would you rate the importance of this idea? | Would help but is not 100% necessary |
Hi Aarin, this is an interesting request. Will be interesting to see if others vote on this or have used other solutions.