Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
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Ability for POS Systems to Post to Reservations and Checked-out Accounts

Before a guest checks in or once a guest checks out, our F& B POS (Micros) cannot post charges to the account. We either have to post the charge to a house acct then transfer it or wait until the guest checks in. For checked-out accounts, we either have to reinstate it (if possible) to send it through or post it to a house account then reverse it and manually post it to the correct account (in order for the revenue to show in RoomKey and balance with Micros). We frequently have to do the latter due items consumed which are found after check-out.

  • S. Ay
  • Oct 16 2016
Point of Sale (POS)
How would you rate the importance of this idea? Critical to operating my hotel
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  • S. Ay commented
    November 11, 2016 13:14

     I like the idea of linking it to the Res ID. Is this really not a possibility?

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  • Guest commented
    November 11, 2016 04:59

    One solution is to allow micros or other POS systems to post to reservation ID's instead of room numbers. However, this is not a solution that Room Key can tackle. For Room Key, I think the solution lies in the possibility in having an manager over ride function that can re-open a closed reservation for a limited amount of time. Possibly assigning the room number with a variable, such a Room 100, would become 100A for the POS push. Our hotel deals with this as well. A frequent issue is that breakfast charges haven't reached the room before the guest checks out. In some extremely high volume days (Fourth of July), tickets might be found at the end of a shift and the new guest has already checked-in.

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  • Guest commented
    November 04, 2016 17:36

    Thanks for responding! The recap I am looking for, is more informational,
    instead of falling on the accounting side. Attached is the recap we could
    print from our previous system. It lists the group information, the dates,
    the room types and the rates. Also, should the group decide to block
    anything that is also listed.

    It was just an easier way to see everything on one page. For our weddings,
    we use transparent block, without an agreement so it is nice to have a
    recording of the information.

    Thanks!

    Jenn

    *JENNIFER HAHN*

    Area Sales and Event Coordinator

    *charlestowne**hotels*

    O: 843.724.4321

    F: 843.722.5682

    Andrew Pinckney Inn HarbourView Inn
    French Quarter Inn
    Spectator Hotel

    Charlestowne's Spectator Hotel Named #1 Hotel in U.S. by *Travel + Leisure*

    Group Recap for...
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  • Admin
    Product Team commented
    November 04, 2016 17:18

    This is an interesting challenge that we have heard from some other clients in the past.  We have not worked on anything related to this request due to our understanding of how accounting and guest credit limits works. Out of interest, how would you feel the accounting element of this could/should work?

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