Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Do not rent

There is an ability to mark a guest 'do not rent' in the guest profile, but what exactly does that do? Nothing. You are still able to make a reservation for them. There needs to be a blocking mechanism in place where if you are trying to book a room for them it is stopped. 

  • Josh Wentworth
  • Oct 31 2016
Guest Profile
How would you rate the importance of this idea? Would help but is not 100% necessary
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  • Ryan Moody commented
    May 14, 2019 22:51

    Perhaps a detection code that will run a check for DNR with the same last name to pop-up?

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  • Claudio DiPiero commented
    July 21, 2017 18:50

    Do Not Rent is very important to have.  Someone on the Do Not Rent should be flagged with trying to make a reservation at the hotel.  Not just the name needs to be cross checked but the phone number and address should also be compared. 

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  • Brian Critchlow commented
    June 02, 2017 23:24

    As an additional note, we have had sexual harassment issues with guests and as a safety for our staff, Do Not Rent is critical.

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  • Brian Critchlow commented
    May 17, 2017 19:38

    This should also factor in eRez. If someone books online and potentially matches a DNR, it should flag a task for the reservation supervisor to review & cancel if necessary.

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  • Frank Shin commented
    December 02, 2016 03:28

    Great to hear this is on the road!  Currently, I am faced with the same situation with our 'Do Not Rent' guests.  There also needs to be more documentation on this.  I do not see any search results from roomkey support centre when searching 'do not rent'. 

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  • Admin
    Product Team commented
    November 14, 2016 17:55

    We understand the request and agree that, beyond a "label", it makes sense to also use a control within the system.  We're in the middle of improving the core guest data we capture as part of our work to improve the guest profile merging functionality. As part of the work to revist the core reservation part of RoomKeyPMS we will factor this feature in to tie the ability to reserve with the knowledge of known guest profiles where they have been flagged as "Do Not Rent".  Rebecka: we also acknowledge this label should be utilized within the marketing side of things too.  Please refer to roadmap.roomkeypms.com for information regarding what the team is currently building, designing and considering, thanks all of you for your continued input.

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  • Guest commented
    November 09, 2016 23:27

    This would be an excellent feature if it was available. 

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  • Rebecka Bedard commented
    November 05, 2016 18:27

    Also, there should be a selection for guests marked as "do not rent" when doing an export of guest profiles. We do email marketing to our guests and just found out that promotional emails have been going out to these guests.

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  • Clarissa H commented
    November 04, 2016 15:29

    This is a HUGE issue....

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  • +1

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