Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Clerk permissions that will disallow a check-in with a declined cc

It would be nice if there was a clerk permission restriction on checking in a guest with a declined credit card.  I know they have permissions options for overbooking without an Admin override, or booking into a dirty room. 

  • Guest
  • Feb 21 2017
  • Will not implement
Check-In
How would you rate the importance of this idea? Would help but is not 100% necessary
  • Mar 3, 2017

    Admin response

    This is a good point.  Thank you for your feedback as this is an item that we will continue to debate.  But overall, when speaking with some customers on this topic they have suggested that the flexibility here in the system is required and that their training and operating procedures would outline the best practice for this type of check-in, as we find different hotels solve this situation in different ways.   If we are misunderstanding your request please feel free to elaborate so we can keep the conversation going. 

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