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A visa refund will be grouped under "other charge" in the printed folio while it is grouped under "Credits" in the billing screen summary box. It is confusing for the guest as it makes a refund look like a charge when looking at the printed folio
How would you rate the importance of this idea? | Would help but is not 100% necessary |
Reversal/adjustment should have an option to reflect against the original posting rather than be counted strictly as a credit. The guests are disputing their folio because the credits are shown as another charge.