Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Pre-authorize arrivals or reservations before check in

It would be useful to be able to pre-authorize payment before check in to identify cases where the guest's credit card isn't valid or is declined before the guest attempts to check in. 

  • Guest
  • Jun 14 2017
Check-In
How would you rate the importance of this idea? Critical to operating my hotel
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  • Ian Scott commented
    17 Feb 20:43

    100% agreed, especially on sold out nights. That way we are able to prevent no show reservations. The only way to do this currently is by checking the guest into a room, then "undoing" the check-in which can cause an issue with housekeeping and room status.

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  • Guest commented
    April 19, 2019 23:20

    Is this something that might be implemented in the near future?

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  • Guest commented
    November 10, 2018 12:45

    This would be a very helpful option to weed out the reservations with an invalid card that don't show and their number doesn't work to contact the guest. We end up having unsold rooms that could have been sold had we been able to pre-authorize the card the morning of. 

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