Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Pre-authorize arrivals or reservations before check in

It would be useful to be able to pre-authorize payment before check in to identify cases where the guest's credit card isn't valid or is declined before the guest attempts to check in. 

  • Guest
  • Jun 14 2017
How would you rate the importance of this idea? Critical to operating our Hotel
  • Attach files
  • Guest commented
    19 Jun 01:58pm

    This is a much, much needed feature! Is there any update as to when this feature can be developed? This will really help out with sold out nights. Our Hilton properties are able to thru their PMS and it works great!

  • Ian Scott commented
    17 Feb, 2024 08:43pm

    100% agreed, especially on sold out nights. That way we are able to prevent no show reservations. The only way to do this currently is by checking the guest into a room, then "undoing" the check-in which can cause an issue with housekeeping and room status.

  • Guest commented
    19 Apr, 2019 11:20pm

    Is this something that might be implemented in the near future?

  • Guest commented
    10 Nov, 2018 12:45pm

    This would be a very helpful option to weed out the reservations with an invalid card that don't show and their number doesn't work to contact the guest. We end up having unsold rooms that could have been sold had we been able to pre-authorize the card the morning of.