Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Please allow charges (all transaction codes) to be posted to reservations not checked-in yet.

We are a boutique Inn and do a great deal of concierge transactions for our guests prior to them checking-in (e.g. groceries, car rentals/service, flowers, etc.). We use the company's credit card and then have to wait until the guests check-in in order to post the charges to their reservation; sometimes we do this months/weeks in advance which becomes problematic due to the lapse of time for when we do the service to when the guest checks-in. We also use your system to charge an "event fee" for when we have weddings on property. The only transaction code we can apply to collect the payment is the "room charge" but that charges the client our service fee, resort fee and taxes. We then have to wait to check the room inn, reverse the trancode and use our "Event fee" transcode; always leaving a balance which we either have to reimburse or apply the money elsewhere. We could avoid missing these transactions or posting the incorrect amounts if we were able to just post charges to the reservation where they have checked-in or not.

  • Guest
  • Oct 25 2017
How would you rate the importance of this idea? Critical to operating my hotel
  • Attach files
  • Marci Reynoso commented
    18 Feb, 2018 10:01pm

    It would be helpful to be able to post restaurant charges to a guest room prior to check in.