Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email or visit

Payment Refund Report

ability to track payment refunds(all payment trans code) based on refund transaction dates

  • Guest
  • Mar 22 2018
  • Already exists
How would you rate the importance of this idea? Critical to operating my hotel
  • Attach files
  • Admin
    Product Team commented
    7 May, 2020 04:25pm

    Good afternoon,

    Thank you for bringing forth your idea.

    If a property has a credit card interface integration (RoomKeyPMS Payements, Shift 4, Merchantlink, or Heartland) with RoomKeyPMS, they can use the "Credit Card Transaction" Report (Reports -> Online Processing -> Credit Card Transaction). This report will show you all credit card transactions that were done in a certain time frame.

    If a property has no credit card Interface integration, they can use the "Transaction Registered Balance" report (Reports -> Financial -> Transaction Registered Balance -> Detail -> with Guest Name"). This report will show you all the transactions that were posted on RoomKeyPMS for a specific time frame and this report will categorize with a Payment section that will show all credit card transactions as well.

    If you require additional assistance, please do not hesitate in contacting our RoomKeyPMS Technical Support Team at 1-800-234-5695 option 3 then 1 from 6:00 am to 5:00 pm PST, Monday to Friday .