Ideas for RoomKeyPMS

The goal of this portal is to:

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Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email or visit

Groups with individual pay, the credit card is not authorizing for the room and tax, it authorizes for incidentals only

When we have a group arriving where each individual pays for their stay on their own, we swipe the credit card, but room key is only authorizing for the incidental fee, not the room+tax+incidental amount. We have to manually go back and increase the hold on the credit card.

  • Guest
  • Apr 15 2018
  • Will not implement
How would you rate the importance of this idea? Critical to operating my hotel
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  • Admin
    Product Team commented
    8 May, 2020 04:26pm

    Good morning,

    Thank you for bringing forth your idea.

    I would recommend contacting our RoomKeyPMS Technical Support Team at 1-800-234-5695 option 3 then 1 from 6:00 am to 5:00 pm PST, Monday to Friday as it maybe the way that the groups are being set up. The technical support can investigate into the issue to see why the reservations are not auto populating the authorizations for room and taxes as well



  • Guest commented
    26 Nov, 2018 07:22pm

    You can change the setting when creating the group under - "Primary - contact & billing info" if guest is paying for own stay select folio 1 at the top, if someone else is paying select folio 8. 


    This should solve your issue.