Ideas for RoomKeyPMS

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DO NOT RENT

Sometimes we get guests that we would prefer not to rent to again. It would be nice to have a feature where if said guest tries to rent a room at a future date, their name would be flagged in the system as "DO NOT RENT" or something similar to inform our employees not to rent to them or that the person is a problem and to monitor them. 

  • Guest
  • Apr 18 2018
  • Already exists
Point of Sale (POS) / Reservations
How would you rate the importance of this idea? Critical to operating our Hotel
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  • Admin
    Shane MacPhail commented
    May 07, 2020 17:24

    Good afternoon,

    Thank you for bringing forth your idea.

    If you go to the "Guest Profile" Module (Operations -> Guest Profile), you can search for a specific guest profile and set a DO NOT RENT.

    When a agent is creating a new reservation and they try to search for the guest name, it will be highlighted in red to notify the agent as a DO NOT RENT and if they try to select it, a warning message will appear as well.

    If you require additional assistance, please do not hesitate in contacting our RoomKeyPMS Technical Support Team at 1-800-234-5695 option 3 then 1 from 6:00 am to 5:00 pm PST, Monday to Friday .

    Thanks,

    RoomKeyPMS

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