Ideas for RoomKeyPMS

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AFTER MIDNIGHT CHECK IN

It would be nice if when we check a guest in AFTER midnight for only that night, there was an option to input the CORRECT checkin/checkout date and NOT have to leave it up to the guest to know/remember checkout is the same day they checked in, or have to have front desk go and make sure they are checked out. It would be great if the system (roomkey) AUTOMATICALLY did this, but an option without a bunch of extra steps would be better than nothing

  • Guest
  • Apr 18 2018
  • Already exists
Check-In / Reservations
How would you rate the importance of this idea? Would help but is not 100% necessary
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  • Admin
    Shane MacPhail commented
    May 08, 2020 18:12

    Good morning,

    Thank you for bringing forth your idea.

    I would recommend to check the property's "Rollover" time (System Configurations-> Property -> Rollover)

    because the Rollover Function allows transactions to be posted to the previous day and allows check-ins to the previous day as well. At midnight, any remaining arrivals still due in that day will be relocated to the No Show screen; you will have up until the Rollover time to check these guests in.

    I have provided you with the Support Documentation below

    Understanding the Rollover Period in the PMS

    http://support.roomkeypms.com/m/48076/l/429824-understanding-the-rollover-period-in-the-pms

    Rollover Tab

    http://support.roomkeypms.com/m/47804/l/522545-rollover-tab

    Arrivals and No Shows Up Until the Rollover Period

    http://support.roomkeypms.com/m/48076/l/429822-arrivals-and-no-shows-up-until-the-rollover-period

    If you require additional assistance, please do not hesitate in contacting our RoomKeyPMS Technical Support Team at 1-800-234-5695 option 3 then 1 from 6:00 am to 5:00 pm PST, Monday to Friday .

    Thanks,

    RoomKeyPMS

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  • Guest commented
    January 12, 2020 15:08

    Yes, please fix this . 

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  • Ryan Moody commented
    May 14, 2019 22:50

    This is a constant issue for us.
    The ability to "post payment to previous day" is nice, but it would be even better to "check-in to previous day" as well. After midnight walk-ins are such a headache, especially during busy seasons!

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