Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email or visit

Ereservation cancellation notification

It would be helpful to receive a cancellation confirmation when a customer cancels their reservation online so we know that a credit is due and needs to be processed.

  • Guest
  • Aug 15 2018
How would you rate the importance of this idea? Would help but is not 100% necessary
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  • Guest commented
    25 Sep, 2018 01:15pm

    As a patch you might consider using report wizard to build a cancellation report that will show you what Clerk cancelled reservations over a selected time frame.  This would allow you to pick off reservations made via Internet Special (that is how it shows for the BE for my properties), or the RSI Interfaces clerk.