Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

eRes Displayed Room Inventory needs to change/reset when dates are changed

We're having an increased occurrence of booking errors online. When guests are booking they are not clicking the "SEARCH AVAILABILITY" button after changing the dates on the "Rates" step and are incorrectly booking a room for the wrong day. We have had several in the last week and they are not very nice when they discover it and call in. They expect a full refund. Is there a way to make eRes so if they change the dates they can't continue on in the booking process until they hit the "check availability" button or a way that the current displayed rooms are hidden till they click the button?

I see this as a human use error, but it clearly needs fixed quickly. With the increased use of Ajax to auto update on every change people are becoming used to and expecting live updates.

  • Guest
  • Mar 11 2019
Booking Engine
How would you rate the importance of this idea? Critical to operating my hotel
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