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As of right now, it doesn't appear as mandatory to create a guest profile on eRes if a guest wants to be able to come back to its reservation and modify/cancel it by himself. Therefore, if the guest didn't create a profile (with login and password), they are not able to change their reservation.
I would suggested to give the option when they come back to the Booking Engine to create a profile at this stage (see attached file) if they didn't do it upon reservation.
Thank you.
Motel Le Refuge
How would you rate the importance of this idea? | Critical to operating our Hotel |