Individuals with a group were checked out to the master account. Upon receipt of the invoice, the group contact informed me she wanted the individuals to pay. We had cards on file and were able to do this. We end up with folio "1" that shows the initial room charges, transfer of charges, correction of transfer of charges and the credit card payment and am now stuck with a sloppy receipt to send to the guests. I should be able to move the original transfer (which you cannot) and correction (which you can do but is pointless without moving the original) to folio "9". I am not wanting to change any of the original posted amounts, so I do not understand why it would matter what folio # it is under. I am now stuck with unprofessional receipts and looking forward to all the recipients calling me questioning their bills.
|How would you rate the importance of this idea?||Critical to operating my hotel|