Ideas for RoomKeyPMS

The goal of this portal is to:

  1. Collect your suggestions and ideas on RoomKeyPMS features
  2. To better understand your priorities   
  3. Review your ideas when planning the RoomKeyPMS roadmap  
  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases.  This portal is monitored but it not to be utilized as a support ticket system.  We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email support@roomkeypms.com or visit http://roomkeypms.com/support/.

Automatically Void an Un-Used Credit Card Authorization After Guest Check-Out (+1 to 3 days)

This AHA Idea is specific to RoomKeyPMS Payments (via TranSafe/i3Verticals)


Currently, all un-used credit card authorizations are held for 30+ days, even after the guest checks out. It is difficult to identify which checked out reservations retain a hold on authorized charges using the existing reports in RoomKeyPMS. In the TranSafe manager portal, these transactions are identified as "Open Transactions" on the "Unsettled Transaction Report" available from the TranSafe Dashboard. Therefore every property that uses RoomKeyPMS Payments has to perform the following manually:

  1. Log into TranSafe portal and access Unsettled Transactions Report

    1. TIP: filter this report by PREAUTH and Year-to-Date

    2. Print or Export this list to .CSV

  2. Log into RoomKeyPMS

  3. In RoomKeyPMS, search for a checked out reservation by ResID (listed on the Unsettled Transactions Report)

    1. TIP: start with the oldest unsettled transaction and work forward to present-day

  4. With the reservation selected, access the Transactions menu and select Authorized Transactions

    1. compare the Auth. number in the Authorized Transactions popup window to the Auth Num field on the Unsettled Transactions Report (these should match)

    2. determine if this authorization hold should be released by the hotel (if not, return to Step 3 with the next ResID)

  5. To release this authorization hold: In the Authorized Transactions popup window, select the Void button

  6. In the TranSafe popup window, select Post to proceed with the void authorization action

  7. Select the Close button, then select the Exit button to exit out of the Authorized Transactions popup window

  8. Repeat Steps 3-7 for every open, preauth transaction on the Unsettled Transaction Report


I suggest creating a script/program for RoomKeyPMS to automatically process a Void on Authorizations held on Checked Out reservations, 1-3 days after check-out is completed. This would eliminate the need to repeat the steps above everyday.

  • Tasha LeClair
  • May 7 2021
Payments & Processing
How would you rate the importance of this idea? Would help but is not 100% necessary
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  • Guest commented
    June 27, 2022 22:54

    Had a guest call up today asking why there was still a hold on his funds when he checked out on the 8th of this month (it's the 27th). Verified on the RoomKeyPMS system that there's no current holds/authorizations on his CC and the balance is $0. We had to tell him to call up his bank to sort out the issue.

    It would be nice if funds where automatically released after that 1-3 day period after check-out.

    What report shows the "Unsettled Transactions" option? Couldn't find it in the processor portal (reports -> on-line processing -> processor portal).

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  • +3

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