Ideas for RoomKeyPMS

Hi,

Making a new post coming back to this topic again since we're still getting complaints from guests and I'm sure we're losing out on bookings
https://ideas.roomkeypms.com/ideas/PMS-I-1073

We're a smaller motel so we close at 10pm. Because of this, we like to have a cutoff time on when customers can make online reservations at least a few hours before 10pm. We found the only solution is to set cutoff days to "1" for all of our WEB rates. We tried to make it obvious on our website about same day or next day reservations, please call us, https://imgur.com/a/nX7kMut

There's been a few issues with this:

Although WEB rate cut-off days are set to "1", you still can't book for the following day on the e-res website.
Example: it's 5:12pm PST the day before booking, and showing no availability despite there being plenty of rooms available for the following day: https://imgur.com/a/IsF5BDT

We still get confusion from guests about the e-res booking website displaying no availability. From a guest:

Hello,

I just wanted to say we so enjoyed our stay at your motel. It is by far one of the cleanest rooms I have stayed in. The grounds were beautiful and again the attention to detail was very welcoming.

I did want to point out that your website might be a bit misleading. I was checking to see how many rooms were available the day before we came for other family members traveling for this family birthday. Your website stated there were no rooms available, when in fact you had several. We spoke about this when we arrived and I understand it's the software, however, you might be losing business because of this. I know it says please call, however, most people would not understand that you actually have rooms available.
Just thought I would point that out.

Again, thanks for a lovely stay.

Teresa and Wes

We've had other guests say the same thing about the confusion. Surely there is a better solution than manually closing out the rates each day with cut-off days set to 0.